However, OneKey restore has successfully restored it 3 or 4 times already, but it just keeps going to blue screen error code: 0xc0000185 I have yet to try recovery or restore or repair media, because I don't have any, but I will obtain this later today and write back. I'm starting a career in IT and would like to work for Microsoft one day. I most definitely will be returning this laptop, but I'd like to gain the experience with this issue anyway, seeing that So you may be right that's it's a hardware issue. That I just bought 7 days ago and this happened only hrs after first turning it on. Keep posting us with the status we will be glad to help you. Modifications of the settings are at your own risk. Microsoft cannot guarantee that any problems resultingįrom the configuring of BIOS/CMOS settings can be solved. You may also contact computer manufacturer for any issues with BIOS.ĭisclaimer: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. This is a hardware failure and there would be some checks to try. It means the drive configured in the BIOS does not respond. The error message usually generated by the BIOS and indicates it cannot find a device to pass boot on to. Windows will look for problems on hard drives and verify that all required files are intact. Next, choose the operating system by clicking on its button. Ĭlick Advanced options in Troubleshoot screen. Select Troubleshoot from Choose an option screen. Select the correct time and Keyboard type.Ĭlick on Repair your computer in the lower left corner. Insert the Windows installation DVD in the DVD ROM and restart your computer.Īfter you boot the computer using Windows DVD, a black screen appears with gray text " Press any key to boot from CD or DVD". Visit the below link and create media creation tool. When exactly do you get this error message?įor now, I suggest you to perform startup repair using media creation tool and check if this helps. What is the make and model of the computer? To understand the issue better, please provide us more information. Welcome to Microsoft Community and thank you for posting your query.
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